Shipping Policy

Welcome to Zylo Perfumery! Our Shipping Policy outlines the details of how we process and deliver orders to ensure a seamless and enjoyable shopping experience for our valued customers. Please take a moment to review this policy before making a purchase.

1. Shipping Locations:

Currently, we offer shipping within India only. We are dedicated to bringing the essence of Zylo Perfumery to fragrance enthusiasts across the nation.

2. Processing Time:

Once your order is successfully placed and payment is confirmed, we will process it within 3-5 business days. Please note that this processing time does not include weekends or public holidays.

3. Shipping Method:

We partner with reputable shipping carriers to ensure safe and timely delivery of your orders. The shipping method used will depend on your location and the availability of carriers in your area.

4. Delivery Time:

The estimated delivery time varies based on your location. Generally, you can expect to receive your order within 7 to 10 business days after the processing period. Please note that unforeseen circumstances such as weather conditions or other factors may impact delivery times.

5. Shipping Charges:

Shipping charges will be calculated based on your order total, shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you finalize your order.

6. Tracking Information:

Once your order is shipped, we will provide you with a tracking number via email. This will allow you to monitor the status and progress of your delivery.

7. Incorrect Shipping Information:

Please ensure that you provide accurate and complete shipping information at the time of placing your order. ZYLO Perfumery will not be held responsible for delayed or undelivered orders due to incorrect addresses provided by the customer.

8. Non-Delivery and Returned Packages:

In the event that a package is returned to us due to an incorrect address, unavailability at the provided address, or any other reason beyond our control, we will contact you to arrange re-shipment. Additional shipping charges may apply.

9. Damaged or Lost Packages:

If your package arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

10. Order Tracking:

You can track the status of your order using the tracking number provided in the shipping confirmation email. If you encounter any issues or have questions about the tracking process, please reach out to our customer service team for assistance.

11. Contact Us:

For any inquiries or concerns related to shipping, please contact our customer service team at [[email protected]].

We value your trust and strive to make your shopping experience with Zylo Perfumery exceptional. Thank you for choosing us as your fragrance destination.